Frequently Asked Questions (FAQ)

Orders & Shipping

Orders are typically processed within 3 business days. Delivery times depend on your location and the shipping method selected at checkout. Standard domestic shipping usually takes [5] to [10] business days, while international shipping times vary. Brand dependent.

Yes, we ship to select countries worldwide. Shipping costs and delivery times for international orders will be calculated at checkout based on your location.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier’s website.

If your package is lost or delayed, please contact our customer service team at info@delaphesport.com, and we will assist you in resolving the issue.

Returns & Refunds

We offer free returns on eligible items within 30 days of purchase. Items must be unused, in their original packaging, and in the same condition that you received them. Please see our refund policy for more details.

Due to health and safety regulations, opened supplements and food products are not eligible for return. However, unopened items can be returned within 30 days. If you receive a damaged or defective product, please contact us immediately.

To start a return, please contact us at returns@delaphesport.com with your order number and the item(s) you wish to return. We will provide you with a prepaid shipping label.

Refunds are processed once we receive and inspect your returned item. If approved, the refund will be credited to your original payment method within a few business days.

Products

We provide a detailed size chart for each product to help you find the best fit. If you’re unsure, please refer to our size guide or contact our customer service team for assistance.

Yes, our products are designed to meet the needs of both beginners and seasoned athletes. Whether you’re training casually or competing at a high level, you’ll find gear and supplements that support your goals.

We offer discounts on bulk orders for certain products. Please contact us at info@delaphesport.com with details of your order, and we’ll be happy to provide you with a quote.

Professional Services

You can book a session directly through our website. Simply navigate to the professional services section, choose the service you need, and follow the prompts to schedule your appointment.

Cancellations made 72 hours before your scheduled appointment are eligible for a full refund. Cancellations made within 72 hours of the appointment may not be eligible for a refund. Please refer to our (Terms of Service) for more details.

Yes, our professionals tailor their services to meet the needs of each individual, whether you’re just starting out or preparing for a major competition.

Account & Payment

Creating an account is easy! Click on the “Sign Up” button at the top of the page and fill in your details. Once you’ve registered, you can start shopping and enjoy a faster checkout process.

We accept all major credit cards, PayPal, and other secure payment options. You can choose your preferred method at checkout.

If you’ve forgotten your password, click on the “Forgot Password” link on the login page. Enter your email address, and we’ll send you instructions to reset your password.

Yes, we use industry-standard encryption to protect your payment information. Your data is securely processed through our payment gateways, and we do not store your payment details.

Other Questions

You can reach our customer service team via email at info@delaphesport.com or through our Contact Us page. We’re here to help with any questions or concerns.

Yes, we offer digital gift cards that can be purchased and sent directly to the recipient’s email. Gift cards are available in various denominations and can be used on any products or services on our website.

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